KPIs and Metrics

Contents:

• Manage metrics
• Manage KPIs
  • Specify the KPI population
  • Specify the KPI condition
    • Case-level KPIs
    • Process-level KPIs
  • Specify the KPI target
    • Define a basic KPI target
    • Define a target using a range
    • Define a target using mean + tolerance
    • Define a target using custom thresholds
  • Get KPI breach notifications
  • Download and upload KPIs
  • Use KPIs in Dashboards
  • View KPIs from Process Discoverer
• Perform root cause analysis
  • Filter root cause analysis findings
  • Select attributes and statistics for root cause analysis
• Copilot for KPIs and root cause analysis